PRIVACY POLICY 

Last updated: 2 December 2025

FABRIKEN (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products and services (the “Services”). Our store is hosted by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, make a purchase, use the Services, or otherwise interact with us.
If anything in our Terms of Service conflicts with this Privacy Policy, this Privacy Policy takes priority for matters relating to your personal information.

By using the Services, you agree to the terms of this Privacy Policy.

 

Personal Information We Collect

“Personal information” means information about an identifiable individual, as defined in the Privacy Act 2020.

We may collect and process the following categories of personal information, depending on your interactions with us:

Contact Information

Name, billing and shipping address, phone number, and email address.

Payment and Transaction Information

Payment method, payment confirmations, and order history. (We do not store full credit card details. Shopify processes payments securely on our behalf.)

Account Information

Login details, passwords, preferences, and account settings.

Order & Shopping Activity

Products viewed, added to cart, purchased, returned, or exchanged.

Communications

Messages you send to us, customer service inquiries, or forms you complete.

Device & Usage Information

IP address, device details, browser information, and how you interact with the Services, including via cookies and similar technologies.

Information from Service Providers

Data collected by Shopify and other providers that support our website, analytics, payments, or marketing.

 

How We Collect Your Personal Information

We collect information in the following ways:

Directly from you

When you create an account, place an order, sign up for emails, contact us, or use any part of the Services.

Automatically

Through cookies, analytics tools, and Shopify’s platform functionality when you browse or interact with our website.

From Third Party Service Providers

Including Shopify, payment providers, delivery partners, and analytics services.

From Partners or Other Third Parties

Where you have authorised information to be shared with us.

 

How We Use Your Personal Information

We use your personal information for the following purposes, in accordance with the Privacy Act 2020:

Providing and Operating Our Services

• Processing orders and payments

• Fulfilling and delivering purchases

• Handling returns and exchanges

• Managing your account and preferences

• Displaying products and personalised recommendations

Improving and Personalising Your Experience

To operate our website, enhance our Services, and tailor content or product suggestions.

Marketing and Advertising

• Sending newsletters or promotional offers (you may unsubscribe at any time)

• Showing advertising based on your browsing activity (via Shopify or other providers)

Security and Fraud Prevention

To authenticate accounts, protect against fraud, and ensure the security of our Services.

Customer Support

To respond to your inquiries, feedback, or service requests.

Legal and Compliance

To comply with New Zealand laws, respond to lawful information requests, and enforce our policies.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

To Service Providers (including Shopify)

For order fulfilment, payment processing, hosting, analytics, marketing support, shipping, and IT services.

To Business and Marketing Partners

Who assist with advertising or analytics. These partners use your information in accordance with their own privacy policies.

When You Consent or Request Disclosure

For example, using a social media login or shipping to a nominated third party.

Within Our Business

Including to our business structure or affiliates, if applicable.

To Meet Legal Obligations

Where required by law, court order, or government agency request.

In Business Transactions

If FABRIKEN is sold or transferred, personal information may be provided as part of that process.

We do not sell personal information.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes your personal information to provide its platform services to us.

Shopify may store or process your data in countries outside New Zealand. Shopify is responsible for its own handling of your personal information, including any rights you may exercise directly with Shopify.

You can learn more about how Shopify processes your information here:
https://www.shopify.com/legal/privacy

Third-Party Websites

Our Services may link to other websites not operated by us.
We are not responsible for the privacy practices or content of external sites.
We encourage you to review their privacy policies before providing personal information.

Information shared on social media platforms or public forums may be visible to others.

 

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under 18 years of age.
If you believe a child has provided information to us, please contact us and we will remove it.

Security and Retention

We take reasonable steps technical and organisational to protect your personal information from loss, misuse, and unauthorised access. However, no security system is completely secure.

We retain personal information only as long as necessary for:

• providing the Services

• complying with legal obligations

• resolving disputes

• maintaining business records

Your Rights Under the Privacy Act 2020

Under New Zealand law, you have the right to:

• Access your personal information

• Request correction of personal information

If you believe any information we hold is incorrect, you may request that it be corrected.

We may need to verify your identity before responding to requests.
If we cannot correct information, you may request that we attach a statement of correction to your file.

To exercise these rights, contact us using the details below.

If your request relates to data held by Shopify, please visit:
https://privacy.shopify.com/

Complaints

If you have concerns about how we handle your personal information, please contact us first we will do our best to resolve the issue.

If you are not satisfied, you may contact the Office of the Privacy Commissioner (NZ).

 

International Data Transfers

Because we use Shopify and other service providers, your personal information may be stored or processed in countries outside New Zealand.
Where this occurs, we ensure that reasonable safeguards are in place to protect your information, consistent with the Privacy Act 2020.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
When changes are made, we will update the “Last updated” date at the top of the page.
Your continued use of the Services after updates indicates acceptance of the revised policy.

Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

FABRIKEN STUDIO
Email: hello@fabriken.studio
Address: 56 Brabant Drive, Ruby Bay, Nelson 7005, New Zealand